Effective Date: May 22, 2026 | Last Updated: May 27, 2026
This Privacy Policy explains how JetHealth.ai collects, uses, discloses, stores, and protects information when you use our websites, mobile applications, beta applications, TestFlight builds, software, features, content, permissions, App Store listings, App Store privacy information, and related services.
For purposes of this Privacy Policy, “JetHealth.ai,” “JetHealth,” “we,” “us,” and “our” refer to JetHealth.ai and its affiliates, successors, assigns, contractors, service providers, and authorized representatives.
If you do not agree with this Privacy Policy, do not use JetHealth, create an account, join a waitlist, download the app, participate in a beta program, or submit information through the service.
This Privacy Policy applies to information collected through:
JetHealth websites, including JetHealth.ai
JetHealth mobile applications
Beta or pre-release versions of JetHealth
TestFlight or other beta-distribution channels
App Store Connect privacy disclosures and App Store listings
In-app permission prompts and privacy notices
Forms, waitlists, surveys, and user-feedback tools
Communications with JetHealth
Related services, features, and tools
This Privacy Policy does not apply to third-party websites, healthcare providers, app stores, device manufacturers, cloud services, or other third parties that may have their own privacy practices, except where this Privacy Policy describes how JetHealth uses those third parties to provide the service.
We may collect information you provide directly, including:
Name
Email address
Phone number
Account credentials or authentication tokens
Apple ID, Sign in with Apple, Google Sign-In, or other authentication information, if you choose to use those services
Location or general region, if provided or inferred from technical signals
Waitlist submissions
Feedback, bug reports, survey responses, and support messages
Provider names, appointment details, notes, and visit metadata
Recordings, transcripts, summaries, PDFs, documents, and uploaded files
Health-related information you choose to record, upload, generate, store, sync, share, or export through JetHealth
JetHealth may process sensitive health-related information, including information about medical visits, symptoms, conditions, medications, allergies, vitals, labs, procedures, providers, follow-ups, diagnoses or possible diagnoses discussed with providers, treatment plans, patient questions and provider responses, and caregiver or familysharing information.
You control what you choose to record, upload, share, export, or delete where deletion features are available and supported. JetHealth is not intended to collect health information that you do not choose to provide or authorize.
If you record or upload an appointment, JetHealth may process the recording or file to create a transcript, summary, action checklist, My Health categories, clinical view, follow-up reminders, or related output.
Depending on the version of the service and the feature used, processing may involve temporary upload to JetHealth-controlled systems or authorized third-party service providers that help transcribe, process, secure, analyze, summarize, translate, store, or return information. JetHealth will describe material third-party processing in this Privacy Policy or other user-facing disclosures where required.
We may collect certain information automatically, including device type, operating system, app version, browser type, IP address, device identifiers, log data, error reports, crash logs, diagnostic data, feature usage, permission status, timestamp and performance data, referral source, and approximate location derived from technical signals.
If you use JetHealth through Apple TestFlight or another beta-distribution platform, Apple or the platform provider may collect crash logs, diagnostic information, usage data, device information, screenshots, written feedback, or other beta-testing data under its own terms and privacy practices. Some TestFlight data collection may be controlled by Apple and may not be optional within the TestFlight environment. You should review Apple’s TestFlight and App Store privacy materials for details about information Apple collects as an app platform provider.
We may receive information from third parties, such as app stores, Apple App Store Connect, TestFlight, authentication providers, analytics providers, cloud hosting providers, transcription or AI-processing vendors, payment processors, customer-support providers, referral sources, strategic partners, and other services you choose to connect or use.
JetHealth may request access to device permissions or Apple platform features such as microphone access, notifications, speech recognition, Apple Watch functionality, CloudKit, HealthKit, Apple Health-related integrations, Clinical Health Records, Motion and Fitness, or similar frameworks if and when those features are offered.
JetHealth will use requested permissions only for the purposes disclosed to users and permitted by Apple policies, applicable law, and user settings. You may be able to manage or revoke permissions through iOS, watchOS, Apple account settings, or in-app settings where supported.
JetHealth will not use data obtained from HealthKit, Clinical Health Records, Motion and Fitness, MovementDisorder APIs, or other Apple health-related frameworks for advertising, marketing, or use-based data mining
JetHealth may use information to:
Provide the service
Create transcripts, summaries, action items, clinical views, and My Health categories
Create follow-up reminders, appointment prompts, and provider-friendly views where supported
Process recordings and uploaded files
Store information on your device or in authorized systems
Authenticate users
Support Sign in with Apple, Google Sign-In, email/password, or other authentication methods where offered
Maintain accounts
Provide account deletion or account-data request workflows where required by Apple policy or applicable law
Provide customer support
Send service messages
Request and manage app permissions, such as microphone, notifications, Apple Watch, or Apple Healthrelated permissions, where supported
Send product updates, if permitted
Operate waitlists and beta programs
Troubleshoot bugs
Analyze performance
Improve product usability
Maintain accurate App Store privacy information, app metadata, privacy notices, and in-app disclosures
Develop new features
Secure the service
Prevent misuse, fraud, abuse, or unauthorized access
Comply with legal obligations
Enforce our Terms of Service
Protect the rights, safety, and property of JetHealth, users, and others
JetHealth may use automated systems, transcription tools, language models, AI tools, and related technologies, including authorized third-party AI or transcription providers, to provide and improve the service.
These tools may be used to transcribe audio, summarize visits, identify key topics, extract health-related categories, generate plain-language explanations, create clinical-style views, improve quality, reliability, safety, and usability, evaluate system performance, and test and develop new features, subject to applicable law, user choices, and the limitations described in this Privacy Policy.
AI may produce inaccurate, incomplete, or misleading outputs. JetHealth outputs should be verified with appropriate healthcare providers before being used for medical decisions.
Where JetHealth shares personal data with third-party AI, transcription, analytics, or infrastructure providers, JetHealth will disclose material sharing in this Privacy Policy, seek permission where required, and require appropriate protections for user data.
JetHealth may create, use, disclose, license, or otherwise process de-identified, anonymized, or aggregated information for lawful purposes, including product improvement, AI evaluation, model testing, research, analytics, benchmarking, security, business planning, strategic partnerships, and development of current or future products and services, subject to applicable law, Apple policies, and user choices.
De-identified or aggregated information is information that is not reasonably linkable to an identifiable individual. JetHealth will not attempt to re-identify such information except as permitted by law, such as to test, validate, secure, or improve de-identification processes.
We do not currently sell identifiable patient health data or use identifiable patient health information for targeted advertising.
Users may contact legal@jethealth.ai to ask about available opt-out options for future use of de-identified data, where applicable and technically feasible.
To the extent de-identified, anonymized, or aggregated information is derived from Apple health, fitness, medical research, or other Apple framework data, JetHealth will not use or disclose that information for advertising, marketing, use-based data mining, or other prohibited purposes.
Under JetHealth's current model, we do not sell identifiable patient health data and do not use identifiable patient health information for targeted advertising
JetHealth will not use data obtained from HealthKit, Clinical Health Records, Motion and Fitness, MovementDisorder APIs, or other health-related Apple frameworks for advertising, marketing, or use-based data mining.
If JetHealth introduces materially different data practices in the future, such as optional advertising-supported plans, research programs, expanded third-party integrations, or data-sharing features, we will update this Privacy Policy and provide notice and/or obtain consent where required by law before those materially different practices apply.
We may share information with service providers that help us operate JetHealth, including providers of cloud hosting, authentication, transcription, AI processing, analytics, security, payment processing, customer support, email delivery, database services, error monitoring, app development, infrastructure, and legal, accounting, or compliance services.
These providers may process information on our behalf and subject to contractual, technical, or operational restrictions where appropriate. We expect service providers that receive user data to provide protections consistent with this Privacy Policy, Apple requirements, and applicable law.
We may share information when you choose to share it, such as with family members, caregivers, spouses or partners, adult children, parents or guardians, healthcare providers, specialists, second-opinion providers, or other recipients you choose.
You are responsible for deciding what to share and with whom. Where supported, you may be able to manage or revoke access, but JetHealth cannot control what recipients do with information after you share it.
We may disclose information if we believe it is reasonably necessary to comply with law, respond to lawful requests, protect rights, safety, or property, enforce our Terms, investigate fraud, abuse, or security issues, protect users or the public, or respond to legal process.
We may disclose or transfer information in connection with a merger, acquisition, financing, sale of assets, reorganization, bankruptcy, corporate transaction, or due diligence related to any of the above.
We may share de-identified or aggregated information for lawful business, research, analytics, productdevelopment, or partnership purposes.
JetHealth retains information for as long as reasonably necessary to provide the service, comply with legal obligations, resolve disputes, enforce agreements, maintain security, support users, improve the service, and satisfy backup, audit, fraud-prevention, or business-continuity needs.
Under the current JetHealth architecture, visit recordings and temporary processing data are designed to be retained only as long as needed to create the requested outputs, after which temporary processing files are designed to be deleted, subject to system, security, backup, legal, and operational requirements.
However, retention periods may vary depending on app version, beta status, user settings, device settings, Apple platform settings, cloud backup settings, account-deletion status, technical logs, legal requirements, serviceprovider processing, support needs, security needs, backup and disaster-recovery systems.
Deleting the app from your device may delete locally stored information, depending on device and app settings. It may not delete information stored in your account, backups, logs, beta systems, TestFlight systems, serviceprovider systems, or third-party systems. If JetHealth offers account creation in the app, JetHealth will provide a way to request or complete account deletion within the app or through an accessible account-deletion process where required by Apple policy or applicable law
Depending on your location, applicable law, and the version of JetHealth you use, you may have choices or rights to access, correct, export, delete, restrict, or object to certain information or processing, withdraw or revoke certain permissions or consents, request account deletion where supported, opt out of certain communications, ask questions about data practices, request information about sharing or disclosure, or request opt-out from future de-identified dataset use where available.
To make a request, contact legal@jethealth.ai. You may also manage some permissions through iOS, watchOS, Apple account settings, device settings, App Store settings, or in-app settings where supported.
We may need to verify your identity before responding. We may deny requests where permitted by law, including when necessary to protect security, comply with legal obligations, protect other users, maintain records, or prevent misuse
JetHealth uses reasonable administrative, technical, and organizational safeguards designed to protect information and prevent unauthorized use, disclosure, or access by third parties.
However, no method of transmission, storage, or processing is completely secure. We cannot guarantee that information will never be accessed, disclosed, altered, lost, destroyed, or misused.
Users should use strong passwords, protect their devices, keep operating systems updated, review device backup and iCloud settings, and avoid recording or uploading information they are unwilling to process through the service.
If JetHealth is distributed through Apple’s App Store or TestFlight, JetHealth will make this Privacy Policy available through App Store Connect metadata and in the app in an easily accessible manner where required.
JetHealth’s App Store privacy information, app description, screenshots, previews, and in-app disclosures are intended to accurately reflect the app’s data practices and core experience. If JetHealth’s data practices materially change, we will update this Privacy Policy and the App Store privacy information where required.
JetHealth will request only permissions that are relevant to the features being used and will describe the purpose of permission requests in user-facing permission prompts or disclosures. Users may be able to revoke permissions through device settings or in-app settings where supported.
If JetHealth uses Apple health-related frameworks such as HealthKit, Clinical Health Records, Motion and Fitness, MovementDisorder APIs, Apple Watch, CloudKit, or similar Apple services, JetHealth will use information from those frameworks only for disclosed, authorized, and permitted purposes.
JetHealth will not use Apple health, fitness, medical research, or other Apple framework data for advertising, marketing, or use-based data mining, and will not write false or inaccurate data into HealthKit, Apple Health, or other health-management apps.
If JetHealth uses iCloud, CloudKit, device backup, or Apple account services, the availability, syncing, backup, retention, and deletion of data may depend on Apple settings and Apple’s own terms and privacy practices. JetHealth will design Apple-related storage and syncing features to comply with applicable Apple policies and user settings.
JetHealth is currently designed as a patient-directed tool for patients to record, organize, and use their own health information.
Because JetHealth is currently designed as a patient-directed app rather than a healthcare provider, health plan, healthcare clearinghouse, or business associate acting on behalf of a covered entity, HIPAA may not apply to JetHealth in the same way it applies to covered entities or their business associates.
If JetHealth later enters into provider, payer, employer, enterprise, EHR, or healthcare-system relationships that require HIPAA compliance, business associate agreements, or additional safeguards, JetHealth may update its practices, terms, contracts, and policies accordingly.
JetHealth does not currently claim to be HIPAA compliant for all users, uses, or configurations unless expressly stated in writing for a specific offering. We avoid making blanket HIPAA-compliance claims unless and until they are verified for a specific product configuration, relationship, or use case.
JetHealth is not directed to children under 13.
If a parent or legal guardian uses JetHealth to record or manage health information for a minor child, the parent or guardian represents that they have the authority to do so and that they have obtained any consent required by law.
If we learn that we collected personal information from a child under 13 without appropriate consent, we may delete it. JetHealth is not intended for the App Store Kids Category unless expressly stated otherwise.
Users are responsible for complying with all recording, wiretapping, privacy, confidentiality, provider, facility, and consent laws or policies that apply to their use of JetHealth.
Recording laws vary by state, country, and situation. Some jurisdictions allow one-party consent. Others require all-party consent.
JetHealth encourages respectful disclosure and consent practices, especially in healthcare settings.
JetHealth is currently intended primarily for users in the United States unless otherwise stated.
If you access JetHealth from outside the United States, you understand that your information may be processed in the United States or other jurisdictions where privacy laws may differ from those in your location.
By providing your contact information, you may receive service-related communications, such as account messages, security notices, verification emails, product updates, beta communications, waitlist notifications, or support responses.
You may opt out of promotional communications where required by law, but you may still receive essential service or legal notices.
We may update this Privacy Policy from time to time.
Changes are effective when posted unless otherwise stated. Your continued use of JetHealth after changes become effective means you accept the updated Privacy Policy.
If we make material changes, we may provide notice through the app, website, email, App Store update notes, inapp notices, or other reasonable means, and we may obtain consent where required by law.
For privacy, legal, compliance, rights requests, account deletion, consent withdrawal, or formal notices: legal@jethealth.ai. Please include enough information for us to understand, verify, and evaluate your request. For beta feedback, product suggestions, or bug reports: feedback@jethealth.ai. For strategic partnership, investment, licensing, distribution, or business-development inquiries: partners@jethealth.ai.
