Answers to common questions about JetHealth, early access, privacy, feedback, and patient-owned visit memory.
Patient-owned data
Privacy-first
Built for clarity
JetHealth is currently preparing for early access and beta feedback. This Help Center is intended to answer common questions for patients, caregivers, families, clinicians, partners, and early users.
If your question is not answered here, please contact the appropriate JetHealth email listed below.
What is JetHealth?
JetHealth is a patient-owned health memory app designed to help patients and caregivers capture, organize, and remember important details from doctor visits.
Who is JetHealth for?
JetHealth is for patients, caregivers, and families who want a better way to remember what was discussed during medical appointments, including questions asked, answers given, follow-up steps, medications, labs, referrals, and care instructions.
Is JetHealth available now?
JetHealth is preparing for early access and beta feedback. Interested patients, caregivers, clinicians, and partners can join the early-access list.
Who is a good fit for early access?
We are especially interested in people with real healthcare use cases, including frequent appointments, chronic or complex conditions, specialist visits, second opinions, caregiving responsibilities, or family health coordination.
What kinds of appointments can JetHealth help with?
JetHealth can be useful for primary-care visits, specialist appointments, second opinions, follow-ups, chronic-condition management, pediatric visits, caregiver-supported appointments, and other medical conversations where details matter.
Does JetHealth replace my doctor’s portal?
No. Provider portals are important, but they are usually built around the provider’s records and health system. JetHealth is intended to help patients maintain their own memory across appointments, providers, specialists, portals, and care settings.
What does JetHealth help patients remember?
JetHealth is designed to help patients remember what the doctor said, what the patient asked, how those questions were answered, and what follow-up steps may be needed.
Can caregivers use JetHealth?
Yes. JetHealth is being designed with caregivers and families in mind, including parents, spouses, adult children, and trusted supporters who help manage care.
Can I record my doctor visit?
Recording laws vary by state and situation. Some states allow one-party consent, while others require all parties to consent. Patients should check local law and consider telling or asking their provider before recording. JetHealth should not be presented as legal advice.
Should I tell my doctor I am using JetHealth?
We generally encourage transparency. A simple explanation such as “I use this app to help me remember my visit and follow-up instructions” can help build trust.
Is JetHealth HIPAA compliant?
JetHealth is patient-directed and focused on helping individuals capture and manage their own health information. Because JetHealth is not currently operating as a healthcare provider, health plan, or provider business associate, HIPAA may not apply in the same way it applies to covered healthcare entities. However, JetHealth is being built with a privacy-first, HIPAA-aware mindset, especially as future provider, EHR, or healthcare-system integrations are evaluated.
Who controls the information in JetHealth?
JetHealth is designed around patient-owned health memory. The goal is to give patients and caregivers better control over the information they capture from their own medical visits.
Why is JetHealth being built around Apple devices?
Patients already bring their iPhone to appointments, and many wear an Apple Watch every day. JetHealth is being built around the Apple ecosystem because it can support convenient, familiar, privacy-conscious health workflows.
Do I need an Apple Watch?
JetHealth is being designed for iPhone and Apple Watch workflows. Some features may work best with Apple Watch over time, but the iPhone experience is expected to remain central.
Will JetHealth connect with Apple Health?
JetHealth is being designed with future Apple Health, HealthKit, and FHIR-oriented workflows in mind. We will share more details as those features develop.
How do I send feedback?
Please send beta feedback, screenshots, bugs, and user-experience comments to: feedback@jethealth.ai The most helpful feedback explains what happened, what you expected, what device you were using, and what would have made the experience better.
How do I suggest a feature?
Feature requests can be sent to: features@jethealth.ai The best feature requests include a specific use case, the problem you are trying to solve, and how the feature could help patients, caregivers, or families.
Will JetHealth respond to every feature request?
Because of the volume of ideas we expect to receive, we may not be able to respond personally to every request. However, every feature request is reviewed and logged by our development team in Denver. Requests with clear use cases and broad patient or caregiver value are especially helpful as we prioritize improvements.
During beta testing, Apple TestFlight may collect crash logs, diagnostics, usage information, and feedback submitted through TestFlight. Please avoid submitting screenshots, recordings, transcripts, or feedback that includes sensitive medical information unless specifically requested. When possible, use non-sensitive examples or de-identified feedback.
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